Shipping policy

At Refined Empire, we strive to process and ship all orders as efficiently and affordably as possible. Please review the information below before placing your order.

Our team works diligently to fulfill orders as they are placed, including during holidays whenever possible.

Orders placed on non-business days (Saturday and Sunday) will not be processed or fulfilled until the following business days, Monday through Friday, excluding major holidays.

Processing times may vary during peak seasons, product launches, or promotional periods.

All orders are shipped via USPS or UPS, depending on the size and weight of the package. Carrier selection is determined by what allows us to ship your order in the most economical way.

We choose the most cost-effective shipping option available to keep shipping prices as low as possible for our customers.

All shipping charges include:

• Packaging materials

• Labor and handling

• Carrier shipping costs

Estimated delivery times are provided by the carrier and are not guaranteed. Refined Empire is not responsible for delays caused by the shipping carrier, weather conditions, or other circumstances beyond our control.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

If you have any questions regarding shipping or your order, please contact us through our website or support email.